Terms & conditions of supply

1. Please read the following terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to. These terms and conditions set out:

• your legal rights and responsibilities.
• your legal rights and responsibilities.

2. In these terms and conditions:

• ‘we’, ‘us’, ‘our’ or ‘Renewables Connect’ means Renewables Connect Limited.
• ‘you’ or ‘your’ means the person making a purchase from us.

3. You agree that we deliver documents to you via electronic means, and that you have supplied a valid email address during purchase.

4. If your email address changes, you are responsible for notifying us by contacting our customer service team at support@renewablesconnect.com. However, we cannot guarantee the timely receipt of emails you send us.

5. Your acceptance of these Terms and Conditions creates a legally binding agreement between Renewables Connect Limited whose registered office is Unit 11, Manor Farm Barns, Fox Lane, Framingham Pigot, Norwich, Norfolk, NR14 7PZ and whose company number is 15638770.

6. If you need to discuss these Terms and Conditions with us, please email us at support@renewablesconnect.com.

Purchasing the Renewables Connect International Course

7. Purchasing the Renewables Connect International Course couldn’t be easier. Simply choose from our Individual, Corporate or Educator packages and add the number of users you require to your shopping cart.

8. After you’ve finished shopping, click on ‘Proceed to Checkout’ and you will be asked for a few details so that we can complete your order.

9. We accept the following payment types at checkout: Visa, Visa Debit, Visa Electron, Mastercard, Maestro UK and PayPal Express. Additional payment methods and instalment-based plans may also be accepted, subject to prior approval. Please contact support@renewablesconnect.com to discuss your specific requirements.

10. When your order is placed via our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

11. Due to its educational nature, purchases of the Renewables Connect International Course made on our website are exempt from VAT.

12. As soon as your order is placed on our system, you will receive an automated email confirming we have received your order. The fees must be paid in full before training can commence.

13. You have a legal right to change your mind about the course purchased and receive a refund. If you have made an error when ordering or have had a change of heart, you can amend or cancel your order no later than 72 hours after the date of purchase by emailing us at support@renewablesconnect.com.

14. We will refund you as soon as is reasonably possible and within 14 days of your cancellation request being received and accepted.

Commencement of the course

15. Once we have successfully processed your payment, you will be contacted by email with your unique course log-in details and instructions on how to begin the course. You must not share these log-in details with any other user.

16. The Renewables Connect International Course is divided into three parts and 15 sub-modules. All users have the option of purchasing each part independently, or as the full course:

• Part 1, comprising Greenhouse Gas Emissions, The Global Race for Net-Zero, The Energy Transition, Fixed Offshore Wind, Floating Offshore Wind.
• Part 2, comprising Onshore Wind, Nuclear, Solar Power, Biomass Conversion, Hydropower.
• Part 3, comprising Hydrogen, Carbon Capture and Storage, Wave and Tidal, Skills and Roles, The Future of Renewables.
• Parts 1-3, comprising all of the above sub-modules.

17. In return for the fees, we agree to provide you with the relevant Training materials and associated services.

18. Unless otherwise stated, you must complete the course within 6 months (the Training Period). After this period, your unique log-in will expire and you will no longer be able to access the course materials.

19. Refunds are not available for any element of the course or learning materials that are not utilised within the Training Period.

The Training Platform

20. The Renewables Connect International Course is an E-Learning programme with elements that take place via an online learning platform (Sharepoint).

21. We reserve the right to change the platform at any time.

22. It is your responsibility to ensure you have adequate computer and internet access to enable you to meet the requirements of the course.

23. While we make every effort to ensure the accuracy of the Training Materials, we do not represent, warrant or guarantee that the Training Materials will be completely error-free. In circumstances where you discover an inaccuracy in the

content and/or the Learning Platform, please notify us at the earliest opportunity by emailing support@renewablesconnect.com

24. We reserve the right to change our delivery partners and suppliers at any time. Where we make changes, we will use best efforts to ensure the educational outcomes of your course are unaffected.

Training Materials

25. Once enrolled in the course, various online training materials will be supplied to you, which you may retain under a non-exclusive, non-transferable licence.

26. You acknowledge that all copyright and intellectual property rights in the Training Materials belong to Renewables Connect Limited.

27. The rights in the Training Materials are licensed (not sold) to you, and you have no rights in, or to, the Training Materials other than the right to use them in accordance with these Terms and Conditions.

28. Specifically, you agree:

• not to copy the Training Materials except where copying is necessary in order to complete the course.
• not to rent, sub-license, loan or translate the Training Materials for use by another user or users. This means you will not provide the Training Materials in whole or in part, in any form to any person without prior written consent from Renewables Connect Limited.
• not to alter or modify the Training Materials, nor permit any part of the Training Materials to become incorporated into any other materials.

29. Due to the nature and timeline of education, Training Materials may require updating at any time to ensure compliance with industry best practice. If any changes are made to your course, we will aim to inform you as soon as reasonably possible.

30. As a result, we will not incur any liability if your course changes or is no longer available due to any effect of:

• any widespread change in the renewables or related industries.
• business interruption.
• a change in law.
• any material change, caused by a third party, in our ability to deliver the course to you which could not have been reasonably foreseen by ourselves.

Certification

31. Only upon successful completion of the full course (all three parts, all 15 sub-modules), and if you meet the required standards set out by the learning materials, you will receive a certificate, provided as an eCertificate.

32. Users completing only part 1, part 2, or parts 1 and 2 together will not be eligible for certification.

Complaints and Dispute Resolution

33. If you want to make a complaint about us, please contact our customer services team at support@renewablesconnect.com. We will endeavour to capture and record your complaint at the earliest opportunity.